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Policies and Procedures
Warranty Information
You the consumer are entitled to the manufacturer’s limited expressed warranty, if any, that accompanies the
product(s). The Rodnreel.com Store
makes no additional or independent warranty. Any and all other warranties, whether expressed or implied, including the warranties of merchantability and fitness of a product for a particular application are disclaimed.
The Rodnreel.com Store shall under no circumstances be liable for special, incidental or consequential damages including loss of profits, even it had been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product(s).
Shipping Policy
Shipping rates are estimates only and may vary by carrier, ship to location and weight of package. Delivery times are estimated, actual in transit time may vary depending on the ship to location and availability of product. Shipping is performed Monday through
Friday. In the event that an order is not processed by Friday evening the order will ship Monday (the next business day.)
The Rodnreel.com Store preferred carriers are Fed Ex, UPS and USPS.
Return Policy
Any and all returns must be authorized by
The Rodnreel.com Store within 30 days from the original invoice date. Any authorized return without the RMA number clearly marked on the outside of the package will be refused. Within 30 days of purchase we will offer an exchange or refund of unopened product with a 15% restocking fee. Opened product may be returned at our sole discretion for exchange or refund; however such a return will incur a 15% restocking fee. Any product that is defective or dead on arrival may be returned within 30 days from purchase date with no restocking fee. After the 30 day period has expired the manufacturers warranty process must be followed.
Shipping charges are non-refundable.
The Rodnreel.com Store shall accept no return without prior authorization. The RMA (Return Merchandise Authorization) number must be clearly marked on the outside of the package. Customer is responsible for any and all return shipping charges.
The Rodnreel.com Store recommends the use one of our approved carriers with proof of delivery for any return shipments. RMA numbers issued by
The Rodnreel.com Store are good for a period of 15 days. Returns must be received at
The Rodnreel.com Store within the RMA return period. RMA numbers will only be issued within 30 days from the original invoice date. Unopened product may be returned for a full product refund or exchange, at our sole discretion, with a valid RMA number. Opened products may be returned within 30 days of original invoice date with a valid RMA number and ALL original packaging, enclosures, software, and blank warranty cards; however such returns will be subject to a 15% restocking fee. Product that is defective or dead on arrival may be returned with a valid RMA number for exchange. To obtain an RMA number please call
1-504-324-2268, and have a copy of original invoice or packing list when you call.
Limitation of Liability
Under no circumstances shall The
Rodnreel.com Store and/or it’s respective suppliers be liable for any damages caused by any product or service, or the failure of such product or service to perform; Including but not limited to loss of use, lost profits, loss of data, lost savings, or any other special, punitive, incidental, indirect or consequential damages of any kind, whether or not advised of the possibility of such damage.
Promotions
All promotions are subject to availability and inventory.
The Rodnreel.com Store reserves the right to change, alter, or cancel promotions at any time without notice.
Payment Policy
It is the policy of The
Rodnreel.com Store to not accept nor process any order placed on our site/with us, with the bill to and ship to addresses not being one in the same. Any order that is placed with these addresses being different will be held and an attempt to contact the card holder will be made within
two business days. If contact is not made with the cardholder and the matter addressed, the order will be considered null/void and will be deleted from our database.
The Rodnreel.com Store will accept certified bank checks for orders placed on our website; however we will allow 10 days for clearing prior to processing the order and shipping the
item(s).
The Rodnreel.com Store accepts Visa, and MasterCard. Credit Card charges are not submitted until time of shipment.
The Rodnreel.com Store does not apply surcharges to credit cards.
* Louisiana residents must pay any and all applicable state and local sales taxes. *
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